Storage Tower Hill Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Tower Hill provides storage, associated handling and removal-related services within the United Kingdom. By placing a booking, using our services, arranging collection or delivery, or storing goods with us, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services. We recommend that you read this document carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the individual or business that books or uses our services.
Services means any storage, handling, packing, loading, unloading, transportation support, or related activities carried out by Storage Tower Hill.
Storage Facility means any premises or units used by Storage Tower Hill for the storage of goods.
Goods means the items that the Customer asks Storage Tower Hill to store, handle or otherwise deal with.
Contract means the agreement between the Customer and Storage Tower Hill, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
Storage Tower Hill provides storage services and associated handling and support for removal and relocation within designated service areas in the United Kingdom. The specific services to be provided under each Contract will be set out in a quotation or booking confirmation supplied to the Customer.
We may work alongside independent removal or transport providers engaged either by us or directly by the Customer. Where third-party providers are used, their own terms may apply in addition to these Terms and Conditions.
3. Booking Process
3.1 Quotations
Any quotation provided by Storage Tower Hill is usually based on the information supplied by the Customer, including but not limited to the nature and quantity of the Goods, collection and delivery locations, access conditions, service dates, and any special requirements. Quotations are not binding until a booking is confirmed in writing.
We reserve the right to revise or withdraw a quotation if the information provided by the Customer is incomplete, inaccurate, or changes materially before the services are carried out.
3.2 Making a Booking
A booking is made when the Customer accepts a quotation or otherwise confirms in writing that our services are required and we issue a booking confirmation. The Contract between the Customer and Storage Tower Hill is formed upon such confirmation.
The Customer is responsible for ensuring that all details in the booking confirmation are accurate and must promptly notify us of any errors or omissions.
3.3 Changes to Bookings
Any request to change dates, times, service scope, service address details, or other key information must be made as early as possible. Changes are subject to availability and may result in additional charges. If we cannot accommodate the requested change, the original booking and its applicable cancellation provisions will continue to apply.
4. Service Area and Access
4.1 Service Area
Storage Tower Hill typically operates within defined areas suitable for storage, access and removal-related services. While we aim to service a broad area, we reserve the right to decline bookings that fall outside our practical operating range or where local conditions make provision of services unsafe or unreasonable.
4.2 Access Requirements
The Customer must ensure that safe and adequate access is available at all relevant locations, including collection and delivery points and the Storage Facility where applicable. This includes ensuring suitable parking, lift or stair access where required, and compliance with local regulations.
Any additional costs incurred due to restricted access, such as parking charges, waiting time or the need for additional staff or specialist equipment, may be charged to the Customer.
5. Payments and Charges
5.1 Pricing
Prices will be stated in the quotation or booking confirmation and will usually be based on factors such as the volume or weight of Goods, type of storage unit, duration of storage, labour required, and any additional services requested.
All charges are exclusive of any applicable taxes unless otherwise stated.
5.2 Payment Terms
Unless otherwise agreed in writing, payment for services is due in advance of the service date or at the start of the storage period. For ongoing storage, recurring payments will be due at the agreed intervals, such as monthly, and must be kept up to date to avoid suspension of access or termination.
We reserve the right to require a deposit or pre-authorisation before confirming a booking. Deposits may be applied towards final charges or retained in accordance with our cancellation and damages provisions.
5.3 Late or Non-Payment
If payment is not received by the due date, Storage Tower Hill may, at its discretion, suspend access to the Storage Facility, withhold delivery or release of Goods, or cancel future services. We may also charge interest on overdue sums at a reasonable commercial rate until payment is made in full.
In the event of continued non-payment, we may exercise a lien over the Goods and, after providing reasonable notice, arrange for their sale or disposal to recover outstanding sums and associated costs, as permitted by applicable law.
6. Cancellations and Amendments
6.1 Customer Cancellations
The Customer may cancel a booking by providing written notice. Any refund or cancellation charge will depend on the amount of notice given.
If cancellation is received well in advance of the scheduled service date, we will generally refund any pre-paid amounts, subject to a reasonable administrative charge where applicable. For cancellations made closer to the service date, we may retain part or all of the pre-paid amount to cover our costs, lost bookings, and allocation of resources.
Specific cancellation periods and fees will be clearly stated in the booking confirmation or quotation.
6.2 Cancellations by Storage Tower Hill
We may cancel or postpone a booking where:
It is unsafe or unlawful to proceed, including extreme weather, access issues, or health and safety concerns.
The Customer has not complied with these Terms and Conditions, including failure to make payment when due.
Events outside our reasonable control prevent us from delivering the services as agreed.
Where we cancel for reasons within our control and not due to the Customer, we will offer an alternative date or a refund of any sums paid for services not yet performed, which will be the extent of our liability.
7. Customer Obligations
The Customer must:
Provide accurate and complete information about the Goods, service locations, access conditions and any special requirements.
Ensure that all Goods are properly packed, labelled and prepared for storage or handling, unless packing services are expressly included.
Comply with any instructions or regulations notified by Storage Tower Hill regarding use of the Storage Facility and related services.
Not store or present for storage any Goods that are prohibited, unlawful or unsafe, including items that breach waste regulations or could cause damage to the Storage Facility or other goods.
8. Prohibited and Restricted Goods
The following items must not be stored or handled by Storage Tower Hill, and must not be included in any consignment of Goods:
Explosives, firearms, ammunition or weapons of any kind.
Flammable, hazardous, toxic or corrosive substances, including gas cylinders, fuels and chemicals.
Perishable items that require refrigeration or are likely to decay or attract pests.
Illegal goods, stolen property, or any items whose possession or storage would breach UK law or regulatory requirements.
Waste, refuse, or materials intended for disposal, except as expressly agreed in relation to lawful waste handling services.
If such items are discovered, we may remove, isolate, or dispose of them without liability and at the Customer’s expense, and may report the matter to the relevant authorities where required.
9. Waste and Environmental Regulations
Storage Tower Hill operates in accordance with applicable UK waste and environmental regulations. The Customer is responsible for ensuring that any items presented for storage or handling do not contravene these regulations.
Where we agree to assist with the removal or disposal of unwanted items, this will be carried out in accordance with applicable legal requirements and may be subject to additional charges. We reserve the right to refuse any waste-related request that appears to breach environmental, health and safety or local authority rules.
The Customer must not abandon waste or unwanted items at our Storage Facility or at any service location. Any costs incurred by us in dealing with abandoned items, including disposal fees, cleaning or remedial works, will be charged to the Customer.
10. Storage Conditions and Access to Goods
10.1 Storage Conditions
We will take reasonable care to ensure that the Storage Facility is maintained in a suitable condition for general storage. However, unless expressly agreed in writing, we do not provide specialist climate-controlled or humidity-controlled storage.
The Customer should not store items that are particularly sensitive to temperature, humidity or other environmental conditions unless we have confirmed that appropriate facilities are available.
10.2 Access
Customer access to stored Goods will be subject to our operating hours, security procedures and any access rules notified to the Customer. We may require reasonable prior notice for access or retrieval visits.
We may temporarily restrict access to some or all of the Storage Facility for maintenance, safety or security reasons. Where possible, we will provide advance notice of any significant interruption to access.
11. Liability and Limitation
11.1 Our Responsibility
Storage Tower Hill will exercise reasonable skill and care in providing the services. If we fail to do so, our responsibility will be limited as set out in this section.
Subject to applicable law, we will not be liable for any loss or damage arising from risks that are outside our reasonable control, including but not limited to acts of nature, extreme weather, fire, flood, industrial action, public emergencies, or the actions or omissions of third parties.
11.2 Condition of Goods
The Customer is responsible for ensuring that Goods are suitably packed and prepared for storage and handling. We will not be liable for damage arising from inherent defects, faulty or inadequate packaging, wear and tear, deterioration, or changes in condition due to the nature of the Goods.
Upon collection or delivery, the Customer should inspect the Goods and promptly notify us of any visible loss or damage. Any claim must be made in writing within a reasonable time, and in any event within the time limit required by applicable law.
11.3 Exclusions
To the fullest extent permitted by law, Storage Tower Hill will not be liable for:
Indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of opportunity.
Loss or damage arising from the Customer’s failure to comply with these Terms and Conditions.
Loss or damage to prohibited or restricted items that should not have been stored or handled by us.
11.4 Liability Cap
Unless expressly agreed otherwise in writing, and subject to any non-excludable rights under UK law, our total liability for any loss or damage arising out of or in connection with a Contract will be limited to a reasonable amount, typically not exceeding the value of the affected Goods or the charges paid to us for the relevant services, whichever is lower.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.
12. Customer Indemnity
The Customer agrees to indemnify Storage Tower Hill against any claims, losses, damages, costs or expenses incurred by us as a result of:
The Customer’s breach of these Terms and Conditions.
The storage or handling of prohibited, dangerous, unlawful or improperly described Goods.
Any third-party claim arising from the nature or condition of the Goods, except to the extent caused by our own negligence.
13. Termination
Either party may terminate a Contract for ongoing storage or services by giving the notice period stated in the booking confirmation or, if none is stated, by giving reasonable written notice.
We may terminate immediately where the Customer is in serious or persistent breach of these Terms and Conditions, including failure to pay sums due, unsafe practices, or unlawful use of the Storage Facility.
Upon termination, all outstanding charges become immediately due. The Customer must arrange prompt removal of all Goods and settlement of any additional costs. If the Customer fails to remove Goods, we may exercise our rights of lien, sale or disposal in accordance with these Terms and Conditions and applicable law.
14. Data Protection and Privacy
We will handle personal information in accordance with applicable data protection laws in the United Kingdom. Personal data will be collected and processed only for legitimate business purposes, such as managing bookings, delivering services, handling payments, and maintaining security at the Storage Facility.
We may share necessary information with trusted third parties involved in providing services, such as payment processors or associated logistics partners, but will not sell personal data to unrelated third parties.
15. General Provisions
15.1 Variations
We may update these Terms and Conditions from time to time. The version in force at the time of a particular booking or renewal of storage will apply to that Contract. Any significant changes will be made available to Customers in an appropriate manner.
15.2 Assignment
The Customer may not transfer or assign their rights or obligations under a Contract without our prior written consent. Storage Tower Hill may assign or subcontract its rights and obligations where necessary, provided that this does not materially reduce the level of service.
15.3 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
15.4 Entire Agreement
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Customer and Storage Tower Hill in relation to the relevant services and supersede any prior understandings or representations.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, including any non-contractual disputes or claims, except that Storage Tower Hill reserves the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its interests or enforce its rights.
