Storage Tower Hill Health and Safety Policy
Storage Tower Hill is committed to providing a safe and healthy environment for all employees, customers, contractors, and visitors. This policy sets out our approach to managing health and safety risks associated with storage operations, handling of goods, and removal services. We aim to prevent injury, ill health, and damage to property by implementing effective safety management, training, and supervision.
Our Health and Safety Commitments
We are dedicated to complying with all relevant health and safety legislation and recognised industry best practice. Our management team will provide appropriate resources to maintain and continuously improve health and safety performance. Health and safety considerations will be integrated into the planning and delivery of all storage and removal activities, including packing, lifting, loading, transportation, and unloading of goods.
Everyone working for or with Storage Tower Hill has a responsibility to safeguard their own health and safety and that of others who may be affected by their actions or omissions. Clear communication, cooperation, and active participation are essential to achieving a safe workplace and safe service delivery.
Management Responsibilities
Senior management at Storage Tower Hill is responsible for establishing, implementing, and reviewing this Health and Safety Policy. They will ensure that:
Health and safety risks are identified, assessed, and controlled as far as is reasonably practicable. Safe systems of work are developed and maintained for storage, handling, and transportation of customer goods. Suitable equipment, including vehicles, lifting aids, and storage facilities, is provided, maintained, and inspected at appropriate intervals. Incidents, near misses, and hazards are reported, investigated, and acted upon promptly to prevent recurrence. Health and safety performance is monitored through regular inspections, audits, and reviews.
Employee Responsibilities
All employees, including removal operatives, warehouse staff, and office personnel, must take reasonable care of their own health and safety and that of others. Employees are required to:
Follow all safety procedures, instructions, and training relevant to their role. Use equipment, vehicles, and personal protective equipment correctly and report any defects immediately. Refrain from any behaviour that could endanger themselves or others, including horseplay or unsafe shortcuts. Report accidents, near misses, hazards, and unsafe conditions as soon as they are identified. Cooperate with management in implementing and improving health and safety arrangements.
Risk Assessment and Safe Working Practices
Storage Tower Hill conducts regular risk assessments for all key activities, including storage, packing, loading, unloading, and on-site removal work. These assessments identify potential hazards, such as manual handling, vehicle movements, slips and trips, working at height, and use of equipment. Control measures are implemented to reduce risks to an acceptable level.
Safe working procedures are provided for tasks such as manual lifting, stacking goods, operating trolleys and lifting aids, securing loads in vehicles, and moving goods within storage facilities. Staff are expected to follow these procedures at all times and raise any concerns if a task cannot be carried out safely.
Manual Handling and Use of Equipment
Manual handling is a major part of removal and storage activities. To minimise the risk of injury, Storage Tower Hill ensures that employees are trained in correct lifting techniques, team lifting practices, and the use of trolleys and mechanical aids. Loads must be assessed before lifting, and employees must not attempt to move items that are too heavy or awkward without assistance.
All mechanical and electrical equipment used in storage and removal operations will be maintained and inspected in line with manufacturer guidance and legal requirements. Only trained and authorised personnel may operate vehicles and specialised handling equipment.
Customer and Visitor Safety
Storage Tower Hill recognises its duty to protect customers and visitors while they are on our premises or interacting with our services. Access routes, storage areas, and loading bays will be kept as clear as practicable, with appropriate signage and lighting. Customers will be provided with relevant safety information when accessing storage units or arranging removal services.
Visitors must follow any safety instructions given by staff and remain within designated areas. Any unsafe behaviour or breach of site rules may result in access being restricted or refused in order to maintain a safe environment.
Training, Information, and Supervision
All employees receive induction training covering general health and safety arrangements, emergency procedures, and specific risks related to storage and removals work. Additional role-specific training is provided where necessary, such as manual handling, safe driving, and use of lifting equipment.
Training will be refreshed periodically and whenever there are significant changes to equipment, procedures, or legislation. Supervisors are responsible for monitoring working practices, providing guidance, and correcting unsafe behaviour. Records of training and competency will be maintained.
Accident, Incident, and Near Miss Reporting
Storage Tower Hill encourages prompt reporting of all accidents, incidents, and near misses, regardless of severity. This enables us to investigate causes, identify trends, and implement preventative measures. All reported events will be recorded, reviewed, and, where required, communicated to relevant authorities.
Employees must report injuries sustained at work as soon as possible to their line manager. Customers and visitors should inform a member of staff if they are involved in or witness an accident or unsafe condition. Corrective actions will be documented and monitored for effectiveness.
Emergency Preparedness and Fire Safety
Procedures are in place to respond to emergencies, including fire, medical incidents, and other serious events. Clear instructions on evacuation routes, assembly points, and emergency contacts are provided within our premises. Fire detection and protection equipment is installed, tested, and maintained in accordance with relevant standards.
Employees receive training on what to do in an emergency, including raising the alarm, assisting with evacuation where safe to do so, and cooperating with emergency services. Regular drills and checks are carried out to ensure readiness.
Wellbeing and Occupational Health
Storage Tower Hill recognises that health and safety extends beyond the prevention of physical injury. The organisation seeks to promote the wellbeing of its workforce by encouraging open communication about workloads, stress, and health concerns. Where appropriate, reasonable adjustments will be considered to support employees with health or capability issues related to their work.
Consultation and Continuous Improvement
We value input from employees, customers, and contractors on health and safety matters. Feedback, suggestions, and concerns are welcomed and will be reviewed with the aim of improving our systems and practices. Formal and informal consultation may be used to discuss changes that could affect health and safety.
This Health and Safety Policy will be reviewed regularly and updated when necessary to reflect changes in legislation, industry standards, or the nature of our services. The current version of the policy is made available to employees and customers on request.
Policy Approval
This Health and Safety Policy has been approved by the management of Storage Tower Hill and applies to all areas of our operations, including storage facilities, removal services, and associated activities.
